Returns and Exchanges

Fastland is a small-batch workshop brand. We stand behind what we make and we want you to be stoked with your order.

Return window

Returns are accepted within 30 days of delivery for unused items in original condition and packaging.

Eligibility

Items must be unused and uninstalled.
Items must be returned in original packaging with all included hardware and components.
If the product shows signs of installation, use, or damage, it may be refused or subject to a restocking fee.

Non-returnable items

Used or installed products
Custom / special-order items (including custom finishes or made-to-order runs)
Final sale items
Gift cards

Exchanges

The fastest way to exchange is to place a new order for the correct item and return the original item under the return policy above.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 72 hours of delivery. Include your order number and clear photos of:

the product
the packaging
the shipping label

We’ll make it right.

Return shipping

Return shipping is the customer’s responsibility unless the return is due to our error (wrong item, defect, shipping damage).
We recommend using a trackable shipping method. Fastland is not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method. Please allow 3–7 business days for your bank to process the refund after it’s issued.

Restocking (if applicable)

Returns that are opened, missing packaging/hardware, or show handling/installation marks may be subject to a restocking fee (or may be refused). We’ll let you know before finalizing the return.

How to start a return

Order number
Item(s) you want to return
Reason for return

Do not send returns without contacting us first.

Note: Always confirm fitment before ordering. If you’re unsure, message us—we’ll help.